Collection of Information

 

Information You Provide to Us

We collect information you provide directly, including when you:

• Create or modify your account

• Request services

• Contact customer support

• Communicate with us

This may include:

• Name, email, phone number, and postal address

• Profile picture and payment method

• Delivery details and other optional information

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Information We Collect Through Your Use

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When you use our services, we collect the following categories of information:

• Location Information:
  We collect precise location data (GPS and network-based) when you place orders or use delivery services. If you allow access to location services on your mobile device, we may collect location information in the foreground or background to enhance your experience. Approximate location may also be derived from your IP address.

• Contacts Information:
  With your permission, we may access your device's address book to facilitate social interactions and communication.

• Transaction Information:
  We collect details about your transactions, including the type of service requested, order details, and payment information.

• Usage and Preference Information:
  Information on how you interact with our services, expressed preferences, and settings is collected using cookies and similar technologies.

• Device Information:
  We collect information about your device, including hardware model, operating system, language preferences, and device identifiers.

• Call and SMS Data:
  Call and SMS data between Users and Customer Support is collected, including phone numbers, date/time, and message content.

• Log Information:
  We collect server logs containing device IP addresses, access dates, app usage, system activity, and browser type to monitor performance and troubleshoot issues.

 

Use of Information

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We may use the information we collect to:

• Provide, maintain, and improve our services, including payments, product updates, and customer support

• Prevent fraud and ensure security

• Analyze data, conduct research, and improve user experience

• Send communications about products, promotions, and updates that may interest you

• Personalize your experience by recommending features, content, and advertisements

 

Sharing of Information

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We may share your information as follows:

• Through Our Services:
  With third parties providing services on our behalf or through partnerships, and in public forums such as social media posts or blog comments.

• With Third Parties:
  With vendors, consultants, and marketing partners for data processing and service delivery.

• Legal Compliance:
  In response to legal requests or as required by law, and with law enforcement to protect the rights, property, or safety of others.

• Corporate Transactions:
  During negotiations or in connection with mergers, asset sales, or restructuring, where your information may be transferred as part of the transaction.

• Aggregated Data:
  We may share anonymized data that cannot identify you.

 

Social Sharing Features

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Our services may integrate with social sharing tools that enable sharing of actions taken on our platform with other apps or social media. Your use of such features is subject to the privacy policies of those platforms.

 

Analytics and Advertising

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We may allow third parties to perform analytics, track advertisements, and measure performance across the internet, using cookies and other tracking technologies.

 

Your Choices

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• Account Information:
  You can update or correct your account details at any time. In some cases, we may retain information to comply with legal obligations or business purposes.

• Access Rights:
  You may request access to, correction, or deletion of your personal data, and we will comply in accordance with applicable laws.

• Location and Contact Information:
  You can modify permissions for location and contact data via your device settings.

• Promotional Communications:
  You may opt-out of receiving promotional messages by following the instructions in those communications, but you will still receive non-promotional messages related to your account or services.

 

Promotional Communication Through WhatsApp Messenger

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By opting in, you consent to receive promotional and transactional messages from OnlyProteins on WhatsApp. Your details will be stored responsibly and used to enhance your experience.

 

Changes to the Privacy Policy

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We may update this Privacy Policy periodically. Significant changes will be communicated through our services or via email. Continued use of our services following notice of changes constitutes your acceptance of the updated terms.